DescriptionEnvision Employment Solutions is currently looking for a Maintenance Service Account Manager – EV Installations Conversion (B2C & B2B) for one of our partners, a leader in the Solar Energy System Service industry!Job Summary:The Maintenance Service Account Manager will monetize the installed base by converting existing EV charger clients into recurring revenue streams (maintenance, upgrades, software, additional units).Responsibilities:Manage and develop relationships with an existing portfolio of residential (B2C) and business (B2B) EV charging customers to maximize long-term customer value.Drive recurring revenue growth by converting installed customers into maintenance agreements, service contracts, software subscriptions, and other value-added offerings.Identify and pursue upselling opportunities, including charger upgrades, expanded capacity, smart charging features, software enhancements, and system integrations.Promote customer retention and loyalty by ensuring a high-quality customer experience throughout the lifecycle of the installation.Collaborate closely with service, technical, and operations teams to ensure seamless delivery of contracted services and customer support.Monitor customer performance, usage patterns, and service needs to proactively identify opportunities for account growth and contract renewals.Maintain regular engagement with customers to strengthen relationships, address concerns, and increase adoption of additional products and services.Requirements:Bachelor's degree in Business Administration, Engineering, Marketing, or a related discipline.5–8 years of experience in account management, after-sales sales, service contract sales, subscription-based sales, or customer success roles.Proven track record of managing customer portfolios and driving revenue growth through renewals, upselling, and cross-selling activities.Experience in after-sales or service sales within automotive OEMs, dealer networks, or related automotive sectors is highly preferred.Experience selling maintenance contracts or recurring services within industries such as HVAC, elevators, generators, solar energy, telecommunications, or other technical service environments is strongly preferred.Familiarity with subscription-based business models, recurring revenue generation, and customer lifecycle management.Strong commercial awareness, including pricing, contract renewals, customer profitability, and revenue retention strategies.Experience working with CRM systems and customer portfolio management tools is an advantage.
Envision was founded in 2013 to support the Egyptian market with Talent Solutions. We provide full recruitment, headhunting, payroll, and onboarding services for your temporary, permanent, and full-time employee needs. We now successfully support some of the country’s largest businesses across the MENA regions. We have been immensely successful in creating a global network of highly adept intellig… read more