About Us:Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 149k+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future. Tech Mahindra (NSE: TECHM) is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federations of companies.Job Role : Senior Technical Engineer (Cisco ISE, Telephony, Zscaler) / NOC & Command Center SupportLocation : Cairo Smart City, EgyptLanguage: Arabic MUSTJob Description:Key Roles and Responsibilities• L3 Incident Leadership: Own P1/P2 incidents for access, voice, and secure web gateways; lead crisis bridges, perform RCA, and restore service within SLAs.• Network Access Control (Cisco ISE): Operate and optimize ISE (802.1X/MAB, profiling, posture); drive policy changes, device onboarding, and certificate lifecycle.• Telephony/Voice: Support and enhance enterprise telephony (SIP trunks, SBCs, call routing/IVR); coordinate with carriers and UC platforms.• Secure Web Access (Zscaler): Administer ZIA/ZPA policies, authentication/IdP integrations, tunnels (GRE/IPSec), and monitor performance.• Change & Release Execution: Plan, peer-review, and implement complex changes with validation and back-out strategies.• Operational Integration: Validate designs, activate configurations, and run SAT/CAT; ensure seamless integration with LAN/WAN/SD-WAN.• Monitoring & Runbooks: Maintain runbooks, SOPs, and dashboards for proactive detection.• Stakeholder Management: Interface with CSMs, vendors, and carriers; provide updates and drive improvement plans.• Governance & Documentation: Maintain accurate configs, follow ITIL processes, produce reports, and support continuous improvement.Skills and Qualifications• Cisco ISE / NAC expertise including policy sets, posture, profiling, and PKI.• Telephony & Voice: SIP, RTP, SBCs, IVR/ACD, call routing, and end-to-end troubleshooting.• Zscaler (ZIA/ZPA): Policy admin, authentication, tunnels, and client connector.• Routing/Switching & SD-WAN: BGP/OSPF/VRRP/HSRP, QoS, VLAN/VXLAN, Cisco platforms, SD-WAN.• Operational Excellence: L3 NOC support, ITIL processes, strong communication, RCA capability.• Experience: 7–12 years networking/security/voice ops; Bachelor’s in relevant field.• Certifications: CCNP, ISE training, Zscaler ZCCA-IA/ZCCA-PA, ITIL Foundation.• Preferred: Cloud security exposure, scripting/automation (Python/Ansible).How To Apply:It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page, or you can also share resume directly to provided email address. We look forward to receiving your application!Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.