Company Description Westcon-Comstor is a global technology provider and specialist distributor operating in more than 70 countries. The company connects leading IT vendors with a broad channel of technology resellers, systems integrators, and service providers to drive business value and growth. With over 30 years of distribution experience, Westcon-Comstor combines deep industry insight and technical expertise to help partners accelerate their success. The business operates through two lines of business, Westcon and Comstor, offering a diverse portfolio of solutions and services. Candidates can learn more about the company’s global presence and offerings at https://www.westconcomstor.com.Role Description This is a full-time hybrid Service Account Manager role based in Cairo, Egypt, with the flexibility to work from home part of the time. The Service Account Manager will manage a portfolio of customer and partner accounts, acting as the main point of contact for service-related matters. Responsibilities include monitoring service delivery performance, resolving issues, and coordinating with internal teams to ensure high levels of customer satisfaction. The role involves understanding customer needs, identifying opportunities to enhance services, and supporting sales teams in renewals and upselling initiatives. The Service Account Manager will also prepare regular account reviews, track key metrics, and maintain accurate records in CRM and related systems.Qualifications Demonstrated experience in Account Management and Service Account Management, preferably within the IT, distribution, or technology services sector.Strong focus on Customer Satisfaction and Customer Service, with a track record of building long-term, trust-based relationships.Effective Communication skills, including clear verbal and written communication, active listening, and the ability to present information to internal and external stakeholders.Sales awareness, including the ability to identify service expansion or cross-sell opportunities and support renewal and upsell conversations.Ability to analyze account performance data, monitor service KPIs, and take proactive action to address risks or issues.Strong organizational and time-management skills, with the ability to manage multiple accounts and priorities in a fast-paced environment.Comfort working in a hybrid setup, collaborating with local and international teams across different time zones.Bachelor’s degree in Business, IT, or a related field, or equivalent practical experience.Proficiency with CRM tools and standard office productivity software; familiarity with distributor or vendor portals is a plus.Professional proficiency in English; additional languages are an advantage.