Company Description WAJJAD | وجّاد is a technology studio that designs and operates scalable digital operating systems across governance, legal, financial, and real estate sectors. Established in 2020, the company focuses on replacing fragmented traditional processes with integrated, high-performance digital infrastructure for modern institutions. WAJJAD builds institutional-grade B2B platforms that enhance efficiency, strengthen controls, increase transparency, and improve decision-making. The studio currently operates eight specialized, connected platforms, leveraging a shared ecosystem to accelerate innovation and product development. Headquartered in the Kingdom of Saudi Arabia, WAJJAD is positioned for regional and global expansion as a builder of core digital infrastructure rather than standalone products.Role Description The Social Media Moderator is a full-time, on-site role based in Cairo, Egypt. This role is responsible for monitoring and moderating comments, messages, and user interactions across WAJJAD’s social media channels to ensure a professional, safe, and brand-aligned environment. Day-to-day tasks include reviewing user-generated content, responding to inquiries, escalating complex issues to relevant teams, and enforcing community guidelines. The Social Media Moderator will collaborate with marketing and content teams to provide feedback on audience sentiment, support campaign execution, and help optimize engagement. The role also involves tracking basic performance indicators, identifying emerging issues or risks, and contributing to continuous improvement of social media policies and workflows.Qualifications Proficiency in Social Media Marketing and Digital Marketing to support coordinated, brand-consistent online presence.Skills in Social Media Content Creation and Marketing to align moderation activities with campaign objectives and audience engagement strategies.Strong Communication abilities for clear, respectful interaction with online communities and internal teams.Attention to detail and sound judgment in applying community guidelines and managing sensitive or escalated issues.Experience using major social media platforms (e.g., Facebook, X/Twitter, LinkedIn, Instagram) and moderation or community management tools.Ability to work in a fast-paced environment, prioritize multiple conversations, and maintain accuracy under time constraints.Fluency in English; proficiency in Arabic is highly beneficial for effective communication with regional audiences.Previous experience in social media moderation, community management, or customer support in a digital environment is an advantage.