English ( B2 / C1 ) - Customer Service

Company Description Raya CX provides next-generation business process outsourcing and customer experience management services for clients across multiple industries. Since 2001, the company has been a preferred partner for customer service, technical support, and global services for Fortune 1000 organizations in North America, Europe, the Middle East, and Africa. Raya CX operates from highly competitive and skilled labor markets, enabling strong service delivery and performance. Its integrated solutions are supported by advanced technology, solid strategies, and a focus on continuous improvement. The company emphasizes innovation and high-quality customer experiences in every interaction.Role Description This is a full-time, on-site Customer Service role located in Qesm 2nd 6 October, serving English-speaking customers at B2/C1 proficiency level. The Customer Service professional will handle inbound and outbound customer interactions via phone, email, chat, or other channels, providing accurate information, resolving inquiries, and ensuring a positive experience. Daily responsibilities include understanding customer needs, troubleshooting issues, documenting interactions in the system, and following established processes and quality guidelines. The role also involves collaborating with team members and supervisors to meet performance targets, participating in training and coaching sessions, and staying updated on product and service changes. The position requires maintaining professionalism, empathy, and clear communication in every customer interaction.Qualifications Strong English communication skills at B2/C1 level, including clear speaking, active listening, and effective written communication.Customer Service experience and skills in handling inquiries, resolving issues, and managing customer expectations.Background or skills in English Teaching or Training that support explaining information clearly and guiding customers through processes.Translation skills or experience that help understand and clarify information across languages when needed.Ability to work on-site in Qesm 2nd 6 October and adhere to full-time shift schedules.Proficiency in using computer systems, CRM tools, and basic office applications.Strong problem-solving abilities, attention to detail, and a customer-focused mindset.Previous experience in contact centers, BPO environments, or customer-facing roles is an advantage.High school diploma or equivalent; further education in languages, communication, or related fields is beneficial.