Luxury Sales Associate

Company Description Fathy Ibrahim is a family-owned business with over 90 years of experience in offering an exquisite selection of luxury goods and jewelry. Known for its commitment to quality and customer satisfaction, the brand serves as a destination for premium accessories and gifts. With a focus on elegance and craftsmanship, Fathy Ibrahim has established a legacy of excellence in the luxury retail industry, providing exceptional service to its discerning clients. Join a team that values tradition and innovation, delivering unparalleled shopping experiences. Role Description We are seeking a passionate and experienced Jewelry Sales Associate to join our team. The ideal candidate brings deep product knowledge, a consultative sales approach, and a genuine love for helping customers find pieces that mark life's most meaningful moments. You will serve as the face of our brand, delivering an exceptional in-store experience while consistently achieving sales targets. Key Responsibilities • Greet and engage customers warmly, building rapport and identifying their needs through active listening and consultative conversation. • Present and demonstrate fine jewelry, gemstones, and watches, educating customers on craftsmanship, materials, and value. • Guide customers through significant purchases such as engagement rings, anniversary gifts, and custom pieces with care and expertise. • Meet and exceed individual and store sales goals through relationship-based selling techniques. • Maintain accurate records of customer interactions and follow up to cultivate long-term client relationships. • Handle merchandise with care, ensure proper display standards, and assist with inventory management and stock counts. • Process transactions accurately using POS systems, handle special orders, and coordinate repairs or resizing requests. • Stay current on jewelry trends, new arrivals, and brand story to speak confidently about all products. • Contribute to a positive team environment and assist with store opening and closing procedures. Required Qualifications • Minimum 2 years of retail sales experience, preferably in fine jewelry, luxury goods, or high-end accessories. • Proven track record of achieving or exceeding sales targets in a commission-based environment. • Strong knowledge of jewelry types, gemstones (especially diamonds), precious metals, and manufacturing processes. • Excellent interpersonal and communication skills with a natural ability to connect with diverse clientele. • Professional appearance and demeanor consistent with a luxury retail environment. • Comfortable handling high-value merchandise and sensitive customer situations with discretion. • Basic proficiency with POS systems and Microsoft Office or similar tools. • Flexible availability including weekends, holidays, and peak retail seasons.To apply please send your CV to: recruitment@fathyibrahim.com