Company Description WAJJAD | وجّاد is a technology studio that builds scalable digital operating systems for governance, legal, financial, and real estate sectors. Established in 2020, the company focuses on replacing fragmented processes with integrated, high-performance digital infrastructure. WAJJAD designs and operates institutional-grade B2B platforms that enhance efficiency, strengthen control environments, increase transparency, and accelerate decision-making. With eight specialized platforms forming a connected digital ecosystem, WAJJAD leverages a studio model to drive centralized innovation and scalable product development. Headquartered in the Kingdom of Saudi Arabia, WAJJAD is positioned for regional and global expansion as a technology infrastructure builder for modern institutions.Role Description The Sales Call Coach is a full-time, on-site role based in Alexandria, Egypt. This role is responsible for observing and evaluating sales calls, providing structured feedback, and coaching sales team members to improve call effectiveness, conversion rates, and customer experience. The Sales Call Coach will design and deliver targeted sales training sessions, develop call scripts and best-practice guidelines, and collaborate with sales leadership to align coaching with business objectives. Day-to-day tasks include reviewing call recordings, conducting one-on-one and group coaching sessions, tracking performance metrics, and recommending continuous improvements to sales processes and communication approaches.Qualifications Strong Sales Coaching and Coaching skills to guide and develop sales team performance.Experience delivering Sales Trainings and Training programs focused on call quality and conversion.Excellent Communication skills, including active listening, clear feedback delivery, and professional customer interaction.Previous experience in sales, telesales, or call center environments, preferably in B2B or technology-related sectors.Ability to analyze call data, identify performance trends, and translate insights into actionable coaching plans.Comfort working on-site in a collaborative, fast-paced environment and partnering closely with sales and operations teams.Proficiency with CRM systems, call recording tools, and basic productivity software (e.g., spreadsheets and presentation tools).Bachelor’s degree in Business, Communications, or a related field, or equivalent practical experience.