CS_ English ( C1 )

Company Description Raya Customer Experience (Raya CX) delivers next-generation business process outsourcing and customer experience management for clients across diverse industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company operates from highly competitive, skilled labor markets to provide reliable, scalable solutions. Raya CX integrates advanced technology, robust strategies, and continuous improvement to enhance performance and service quality. Team members join an innovative environment focused on delivering exceptional customer experiences.Role Description The CS_ English (C1) role is a full-time, on-site position based in Qesm 2nd 6 October. The person in this role will handle customer inquiries in English across various channels, including phone, email, and chat, ensuring accurate information and timely resolution. Daily tasks include understanding customer needs, providing clear and courteous support, documenting interactions, and following established procedures and service level agreements. The role also involves collaborating with team members and supervisors, participating in training and coaching sessions, and applying feedback to improve performance. Consistently maintaining a professional, empathetic, and solution-oriented approach to customer interactions is essential.Qualifications Strong English communication skills (C1 level), with the ability to interact clearly and professionally in spoken and written forms.Customer Service skills, including handling inquiries, resolving issues, and maintaining a positive customer experience.English Teaching or Training skills that support knowledge sharing, peer coaching, and continuous improvement in communication quality.Translation skills for accurately interpreting and conveying information between English and other languages when needed.Ability to work on-site in Qesm 2nd 6 October and maintain punctuality and reliability in a full-time schedule.Strong problem-solving, active listening, and conflict resolution abilities.Comfort with using computer systems, CRM tools, and standard office applications.Previous experience in customer service, call centers, or BPO environments is an advantage.High school diploma or equivalent; further education in languages, communication, or related fields is a plus.